FAQs

Everything you need to know about working with Frienton - your financial operating system

Need a quick answer?

Here we summarise the answers to the most frequently asked questions about Frienton for you:

Help center

In your account you will find our personal help center! Just click on the chat window below and type in a question. Is it in a hurry? Our Robo Freddie is available to answer your questions 24/7 and is supported by our service team from Monday to Friday from 9:00 to 18:00. We are happy to help you individually and answer all your questions.

General information

What is Frienton?

The Frienton platform is a simple to use & intuitive financial management system for companies with an end-to-end apporach from one single source. Whether it be banking, bookkeeping, planning, controlling or tax, we have you covered: Get control of your company's finances 24/7.

Learn more about our vision in this short introduction video (DE): Closing the money chain | Our philosophy in a nutshell.

Why Frienton?

Our diligent fintech helpers work together with you to free you & your company from the daily burden of administrative tasks.

Our goal is to "let you focus on what you do best while we take care of the rest."

How does Frienton work?

With Frienton you can integrate all your business banking accounts & financial data on our intuitive & easy to handle platform. The financial processes from planning to banking, accounting, controlling all the way to tax are digitally linked & largely automated.

You always have an up-to-date overview of all your finances as well as current trends and can act immediately in case of deviations.

Learn more about our platform in this comprehensive video (DE): All-in-one digital finance | Our product at a glance.

How much does Frienton cost?

After registering with Frienton you can use all features our platform provides completely free of charge for up to 4 weeks. Services by our tax partners are excluded from this free trial period. Once the free trial ends, you need to select one of our priced service packages if you wan't to continue using our Frienton services.

You will find more detailed information on our pricing site.

Important: We are a fintech startup. Our most important payment is your feedback. Let us know what you are missing, or where Frienton could become even better. We will move forward as fast as possible based on the direction you provide.

Can I book a demo?

Yes, you can! We do provide demos of our system. Before booking an appointment, we recommend watching our YouTube tutorials to give you a broad understanding of what we do. Click here to schedule your demo.

We also conduct public webinars on a regular basis in which we showcase how to leverage our platform striving for an ideal setup in terms of financial administration. Follow us on LinkedIn or subscribe to our Frienton updates in order to stay up to date.

For which companies is Frienton suitable?

Frienton is for entrepreneurs as well as for small and medium-sized enterprises (SMEs). In particular those who want to make their financial management fully digital. The solution is currently ideal for early-stage startups, holding companies & consultancies in Germany.

Other industries:

We are working on a high-quality solution for other industries. At the present time however, we are not yet able to serve you and your company in the desired quality we would prefer via our platform.

Nevertheless, please contact us via by stating your business email as well as the legal form and industry of your company.

Together we will evaluate whether Frienton is the ideal fit for you!

Which legal forms are supported by Frienton?

Frienton is optimised for small & medium-sized enterprises (SMEs) in the legal forms of GmbH or UG.

But we generally support all types of German corporations from simple holding UGs to AGs including "Eingetragene Vereine" (e.V.) without charitable status.

Controlling

How do I keep track of my finances?

In the company overview "My company” of your account you have all of the important data at a glance – both in numbers and graphically. Expenses, income, account balances, important KPIs and trends: Simply select the desired period above: Week, Month, Quarter, Year or define an individual time span as you see fit.

In the "Cash flow" chart with the most important categories of income & expenses, you can immediately see the net income. The "Consolidated Overview" shows all the figures for the graph and notifications are stored for you in your mailbox.

Simply click on what interests you currently & you will receive further details down to the individual items/transactions if you like.

Where can I see my bank statements & individual transactions?

Your controlling is based on the real account transactions made & is therefore always up-to-date.

In the "My Company" overview, click on the area (graphic or number) that interests you in detail. The view of the associated transactions opens. If you just want to see all payment items, click on "Transactions" in the "Multibanking" section.

Here you will find the complete account statements, as you may already be used to from online banking. You can download them as a CSV or PDF file.

What reports are available to me?

The following reports are available 24/7

Cash flow
Live P&L (BWA)
Balance sheet

You can view all reports for your desired time period & export them as CSV or PDF files.

Multibanking

Check out the following video to learn more about our multibanking approach (DE): Multibanking | Introduction into the management of your bank connections.

How can I add a bank account?

You can easily connect your bank accounts or credit cards with Frienton. Simply click on "Multibanking" and then on the "Connect bank" button.

PayPal accounts can be connected in the same manner.

Can I rename or remove an account?

Yes, you can. If, for example, you have several accounts with a bank, private and business, then you can rename individual accounts or remove them from Frienton altogether.

To do this, click on the 3 dots (…) in the upper right corner of the account overview and then "Change" or "Remove".

Categorisation

How can I change the category of one or more transactions?

Frienton assigns your incoming and outgoing transactions to appropriate income and expense categories. If you want to adjust this on a case-by-case basis, click on the category in the corresponding transaction and select the new desired category.

You can also assign multiple transactions to a new category at the same time. To do this, simply select the ones you want to change and click on "Change Category".

Frienton learns your individual preferences & patterns and automatically assigns the right category to a similar transaction next time.

Can I add my own categories?

Yes, you can. We have already predefined a curated set of the most commonly used categories for your industry and made sure that these translate smoothly into the correct accounts for your official tax reporting (SKR 04). Your own custom categories (for bookkeeping and reporting) can be added as subcategories within this framework.

In order to do this, first click on settings and choose "Categories”. Here you will find an overview showing all 10 basic groups of income and expenses along with their pre-defined categories. Select the category for which you want to define a custom subcategory and click on the “+” symbol. Enter the name of the new subcategory and add an optional description. the click “Save”.

After you have completed these steps, the new subcategory is immediately available everywhere on the Frienton platform.

In case you want to edit or delete a subcategory, select it and click on either “Edit” or “Delete”.

Data privacy

… is the foundation for trust. The protection of personal data during the processing and use of our website or when using our services is of utmost importance to us. Your data is protected within the boundaries of all relevant legal regulations. That particularly includes the requirements defined by

the European General Data Protection Regulation (GDPR).

You want to learn more on how we protect your privacy? Then feel free to dive deeper into our comprehensive privacy policy.

Data security

We are well aware of the sensitive nature of your company’s data. This is exactly why we don’t accept any compromises regarding that matter and guarantee data security at bank level. For data transmission Frienton applies the highly secure TLS protocol with an AES-256-BIT encryption in line with common bank standards.

How does Frienton protect access to my data?

All sensitive data such as passwords and account transactions is protected via state-of-the-art encryption technology.

Your data is hosted and processed by our well-regarded & highly reliable partners exclusively on German servers in full compliance with all GDPR requirements.

Our most important partners are:

Amazon Web Services (AWS) – trusted cloud-computing provider of the biggest German corporations with highly secure data center in Frankfurt a. M.
d.velop – GoBD-compliant provider for the storage and archiving of documents
finAPI – BaFin-regulated account information and payment initiation service provider

Our partnership with d.velop guarantees for an audit-proof and GoBD-compliant archiving of all your business documents such as invoices, receipts and tax papers for the required duration of up to 10 years.

Access to your bank and account data is established exclusively via the BaFin-certified interface of our trusted partner finAPI in full compliance with the EU Payment Services Directive 2 (PSD2). Your login credentials and all other information needed to gain access to said data is captured and processed directly within finAPI’s protected web environment. Frienton doesn’t maintain any direct relationships to its users’ banks. Data transmission is always safely encrypted.

Your banks’ respective PSD2-compliant security standards apply in order to protect your bank and account data from any form of unauthorised access. These standards also include the regular stipulation of the so called “strong” two-factor authentication. Frienton holds no control over the type and intervals of the corresponding queries.

The use of weak passwords bears a considerable risk regardless of all other security measures in place. So please make sure to set a strong password and consider the activation of two-factor authentication for the access to the Frienton platform.

How does Frienton ensure a high level of data availability?

If you should decide to delete your Frienton account, all your data will be removed permanently from our platform and our partners’ sytems. Unfortunately, the subsequent recovery of your data is no longer possible in such a case.

Settings

Can I change the login e-mail address?

Yes, in the "Settings" under "Profile" you can change the e-mail address for the login.

Which languages does Frienton support?

Frienton is currently available in German & English. To change the system language, click on "Profile" - "Language".

Can I delete my account?

You can deactivate your account at any time under "Settings" - "Delete profile".

Created with ❤ for entrepreneurs as well as small and medium-sized enterprises in Germany. With Frienton you have complete integrated digital financial management system from a single source.